Refund policy

Shipping Information

At Noble Aurora, we carefully prepare every piece of jewelry to ensure it arrives beautifully packaged and ready to be cherished.

Processing Time

All orders are carefully inspected and prepared before shipment.

Orders are typically processed within:

1–3 business days

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Time

We offer reliable shipping options for our customers.

Estimated delivery times:

United States

Standard Shipping:
7–12 business days

DHL Express:
3–7 business days

Please note that delivery times may vary depending on your location, carrier delays, weather conditions, or customs processing.

Shipping Costs

We offer complimentary standard shipping on all orders.

For customers who need faster delivery, DHL Express shipping is available for an additional $30 fee.

Express shipping availability may vary depending on the destination and will be displayed at checkout.

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Returns & Exchanges

We want you to love your jewelry.

If your purchase does not meet your expectations, we accept returns within:

30 days of delivery

Return Requirements

To be eligible for a return:

Items must be unworn and in original condition.
Jewelry must include original packaging.
Items showing signs of wear, damage, or alteration may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. For your protection, we recommend using a trackable shipping service when returning your jewelry. Please keep your return shipping receipt until your refund has been completed.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if worn, including:

For hygiene reasons, earrings that have been worn cannot be returned.
Customized or personalized pieces.
Gift cards.

How to Start a Return

To request a return, please contact our customer care team:

Email:

hello@nobleaurora.com

Please include:

Order number
Reason for return
Photos if applicable

Our team will respond within 1–2 business days.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete the transaction.