Refund policy
Returns & Refunds
We want you to love your jewelry.
If your purchase does not meet your expectations, we accept returns within:
30 days of delivery
Return Requirements
To be eligible for a return:
- Items must be unworn and in original condition.
- Jewelry must include original packaging.
- Items showing signs of wear, damage, or alteration may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Returns are accepted by mail. We recommend using a trackable shipping service when returning your jewelry. Please keep your return shipping receipt until your refund has been completed.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if worn, including:
- For hygiene reasons, earrings that have been worn cannot be returned.
- Customized or personalized pieces.
- Gift cards.
How to Start a Return
To request a return, please contact our customer care team:
Email:
Please include:
- Order number
- Reason for return
- Photos if applicable
Our team will respond within 1–2 business days.
Return Address
Please contact us before sending your return so that we can confirm your return eligibility and provide any necessary instructions.
Once your return request has been approved, please send your return to:
Recipient: Mr. Li
Address: Room 1808, Building A, Hongyuanju, Cuizhu Subdistrict, Luohu District, Shenzhen, Guangdong 518020, China
Phone: +86 189 2427 0398
Please use a trackable shipping service and keep your shipping receipt until your refund has been completed.
Returns sent without prior authorization may experience processing delays.
Restocking Fee
No restocking fee will be charged for eligible returns.
Refunds
Once your return is received and inspected, approved refunds will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
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Contact Us
Have questions about shipping or returns?
Our team is always here to help.