Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking information.
You can use the tracking number to follow your package delivery status.
Can I change or cancel my order?
We begin processing orders quickly to ensure timely delivery.
If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to assist you if your order has not been processed.
How long does shipping take?
Orders are processed within 1–3 business days.
We offer reliable shipping options for our customers.
Estimated delivery times:
United States
Standard Shipping:
7–12 business days
DHL Express:
3–7 business days
International
Standard Shipping:
10-20 business days
Please note that delivery times may vary depending on your location, carrier delays, weather conditions, or customs processing.
Do you offer free shipping?
We offer complimentary standard shipping on all orders.
What is your return policy?
We accept returns within 30 days of delivery.
Items must be unworn, unused, and returned with original packaging.
Please visit our Refund Policy page for full details.
What materials do you use?
Our jewelry is crafted with carefully selected materials, including 925 sterling silver, 18K gold plating, and high-quality gemstones.
Each piece is designed to balance timeless beauty, comfort, and everyday elegance.
Is your jewelry hypoallergenic?
Our sterling silver jewelry is designed for comfortable everyday wear.
However, individual sensitivities may vary. If you have sensitive skin, we recommend reviewing the material details of each product.
How should I care for my jewelry?
To preserve the original beauty and luster of your jewelry:
- Store properly: Keep your pieces in a dry place, preferably in a soft pouch or jewelry box.
- Avoid cosmetics: Keep away from hairsprays, body lotions, beauty sprays, and harsh chemicals.
- Remove before activities: Take off your jewelry prior to swimming, showering, or exercising.
- Routine care: Clean gently using a soft, dry polishing cloth.