Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking information.

You can use the tracking number to follow your package delivery status.

Can I change or cancel my order?

We begin processing orders quickly to ensure timely delivery.

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to assist you if your order has not been processed.

How long does shipping take?

Orders are processed within 1–3 business days.

Delivery usually takes 5–10 business days depending on your location.

Do you offer free shipping?

Yes.

We offer complimentary shipping on orders over $100.

What is your return policy?

We accept returns within 30 days of delivery.

Items must be unworn, unused, and returned with original packaging.

Please visit our Shipping & Returns page for full details.

What materials do you use?

Our jewelry is crafted with carefully selected materials, including 925 sterling silver, 18K gold plating, and high-quality gemstones.

Each piece is designed to balance timeless beauty, comfort, and everyday elegance.

Is your jewelry hypoallergenic?

Our sterling silver jewelry is designed for comfortable everyday wear.

However, individual sensitivities may vary. If you have sensitive skin, we recommend reviewing the material details of each product.

How should I care for my jewelry?

To preserve the beauty of your jewelry:

  • Store pieces in a dry place.
  • Avoid contact with perfumes and chemicals.
  • Remove jewelry before swimming or showering.
  • Clean gently with a soft cloth.